Life can turn out to be extremely chaotic, particularly in the event that you are working extended periods. Now and then bustling work routines shield individuals from owning a canine, however there are numerous administrations out there that can help you out. Wag! is a well known application where you can discover a pooch walker in your general vicinity to walk and think about your puppies while you are away or at work. You are in steady contact with the walker and may get refreshes on your little guys upon request. But one Houston couple has had a frightening background with the application when their ten-month-old Wheaten Terrier, Winnie, was killed while on a stroll with a canine walker from Wag.The couple, Sara and Nick Moore, had utilized the application ordinarily before with no issue, however this time they required somebody a minute ago.
On December 10, they found a walker through the application who they had never utilized however confided in her to walk Winnie and restore her home safely.Sadly, Winnie ended up being hit by a vehicle and was murdered. Sara hadn’t gotten notification from the puppy walker and had an inclination that something wasn’t right. Stressed, she reached the puppy walker, who guaranteed her that Winnie was at home safe and that Wag would ring her to pursue.Minutes later, a Wag representative called Sara and told her that Winnie had passed away. The rep gave Sara very little information about what had happened, and only told her where she could find Winnie.The rep then assured her that Wag would cover any expenses necessary, such as the cremation. After the Moores received their cremation bills, they sent Wag the receipts, only to receive an e-mail back saying they would only be reimbursed if they signed a settlement agreement stating that they wouldn’t tell anyone what had happened, and wouldn’t leave negative reviews or post anything on social media.“We agreed that getting a reimbursement was not worth pretending as though this never happened,” Sara wrote on Facebook:
Making this post is difficult, and is a decision that did not come easily. We have given this much thought have decided…
Posted by Sara Moore on Thursday, January 17, 2019
Making this post is difficult, and is a decision that did not come easily. We have given this much thought have decided. Both Sara and Nick shared their story on Facebook, which both went viral with thousands of people all over the country sharing their grief. Once their posts went viral, Wag once again reached out to the couple via e-mail, offering automatic payment, but they declined. Nearly two months later, the Moores are still just as clueless now about what happened as they were the day of Winnie’s death. “We have not heard from the walker since she lied and told us Winnie was home safe, we have not been provided with details on what happened that day, no reimbursement, and it will likely stay that way,” “Wag has experienced no consequences and has shown little to no remorse. Our family is left with many unanswered questions, therefore hindering our grieving process and shows us a lack of kindness on Wag’s behalf which has been very disappointing.”
Friends, First I want to say that Sara and I have spent a lot of time thinking about whether or not we wanted to share what I’m about to share. Ultimately we’ve decided that if what happened to us happened to one of you instead, we would want to know, so that we could make more informed decisions in the future. This post is not intended as retribution. As many of you know, and many of you don’t, on December 10 our precious dog Winnie passed away. Winnie was hit and killed while on a walk with a walker that we ordered through Wag—a dog walking service that allows you to “order” a dog walker similar to the way you order an Uber. We used a Wag walker on days that neither Sara nor I could come home from work to let Winnie out. We made a lot of great relationships through our use of Wag and it allowed our sweet Winnie to be cared for while we maintained busy lifestyles. Every walker fell in love with Winnie. However, since the incident, Wag has been cold, unhelpful, and we believe less than truthful to us.On the day Winnie was killed, we ordered a walker like usual. Each walker’s profile shows their name, as well as a small paragraph about that particular walker. The walker that was with Winnie when she was killed had a different name in her bio paragraph than was shown on her profile—which makes me wonder if Wag is monitoring whether or not the people walking your dog are who they say they are. Sara asked the walker what her name was, but the walker did not provide an answer. This was concerning, but she was already with Winnie. When Sara did not receive the confirmation that Winnie’s walk was over (as you typically receive) Sara became even more concerned. Sara texted the walker, but did not receive an answer. When Sara called the walker, the walker answered and assured Sara that Winnie was home safe. Five minutes later Sara received a call from a Wag representative saying that Winnie was not home safe, but had been hit and did not survive.The representative told us that Wag was opening an investigation. To this day we do not know a single answer as to who was involved, what happened, where it happened, or why it happened. Wag has not provided us any information, and the walker has not contacted us.The representative also told us that Wag would take care of all of the expenses, such as Winnie’s cremation. However, when we submitted our receipts, we received in response a settlement and non-disclosure agreement. If we wanted to be compensated we had to agree not to tell anyone what happened, we could not leave any negative reviews, we could not make posts on social media, we could not hold Wag or the walker responsible, and only then would Wag reimburse us for Winnie’s cremation. When we responded that we would not sign the agreement, we were told that the agreement would remain available in case we changed our minds. The next day, we received an email stating that the agreement was now “null and void.”We wanted to share our experience with Wag because we know that if this had happened to someone we knew, we would think twice about using their services, and would probably rely on people we know personally instead. Sara and I will welcoming a new puppy from the same breeder in February—Rory. We will not be using Wag.
Posted by Nick Moore on Thursday, January 17, 2019