Mollie Baland, of Denver, was brought into the world with an uncommon eye condition that has abandoned her lawfully blind. She has figured out how to get around with the assistance of her guide hound, Ferris, who was conceived at Guide Dogs of America.
Baland is at present an understudy at Regis University and more often than not strolls a half-mile to grounds, yet since the streets have been frigid of late, Baland experiences experienced issues getting around. Instead of gambling falling on the ice, Baland figured it is savvy to take a Uber to class so she asked for one while she was getting ready. Once the Uber driver arrived, Baland and Ferris strolled toward the vehicle. Be that as it may, when the driver saw Ferris, he declined to give them access.
Baland reminded the driver that under Uber’s policy, he can’t deny Baland because Ferris is her guide dog, but instead of understanding, he just drove away, forcing her to walk to class. A spokeswoman from Uber released a statement to Denver7</a> apologizing for the incident: “We are deeply upset by this rider’s experience and have been in touch with both parties and have taken appropriate action.
Drivers who use the Uber app agree to accommodate riders with service animals and comply with their independent obligations under accessibility laws.” But Baland claims that Uber said they’d only deactivate this driver’s account if they get a second report. Needless to say, Baland is very unhappy with how Uber handled this situation. “I am resilient. I just don’t want this to happen to other people,” she told Denver7.